Frequently Asked Questions

Everything you need to know about our freshly baked treats.

How long will my cookies stay fresh?

Our cookies are best enjoyed within 3-5 days of arrival. To keep them fresh longer, store them in an airtight container at room temperature or freeze them for up to 3 months.

Do you offer nationwide shipping?

Yes, we ship our treats across the country! Orders are typically processed within 1-2 business days and shipped via express courier to ensure maximum freshness.

Can I reheat my baked goods?

Absolutely! For that 'straight from the oven' experience, we recommend heating your cookies in a microwave for 10-15 seconds or in a 175°C (350°F) oven for 2-3 minutes.

Do you have gluten-free or vegan options?

We currently offer a select range of gluten-free and vegan flavors. Please check the product descriptions for specific dietary information and ingredient lists.

What is your return policy for food items?

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or there is an issue with your delivery, please contact our support team immediately.

Can I place a custom order for an event?

We love being part of your special moments! For large events, corporate gifting, or custom catering requests, please email our team at least two weeks in advance.