Returns & Exchanges

Due to the perishable nature of our baked goods, Brooki Bakehouse does not accept returns or offer refunds for change of mind. However, we are committed to ensuring your treats arrive in perfect condition and will address any quality concerns immediately.

1

Inspect Your Delivery

Upon arrival, please check your package for any signs of transit damage or quality issues before opening the individual treat seals.

2

Document Issues

If your order is damaged or incorrect, take clear photographs of the packaging and the product to help us process your claim quickly.

3

Contact Support

Send an email to our team within 24 hours of delivery including your order number, photos, and a brief description of the problem.

4

Resolution Process

Our team will review your request and, where appropriate, arrange for a replacement shipment or store credit to ensure you enjoy the Brooki experience.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing